Show All Answers

1. Who do I call when I think there are safety concerns where I live?

(Structural, Electrical, Plumbing/Gas, or Fire (inside my unit) hazards)
Municipal Affairs
Phone: 1-866-421-6929

2. Who do I call when I think there is a health risk where I live?

(e.g. no heat, water problems, pest problems etc.)
Public Health Inspector
Phone: 780-865-2277

3. Who do I call when I think there is a fire hazard where I live?

(public spaces)
Fire Department
Phone: 780-865-6020

4. Who do I call when my neighbors property is unsightly?

Bylaw Services
Phone: 780-865-6009 Bylaw Webpage

5. Who do I call when I am not able to resolve a dispute with my landlord or tenant?

Residential Tenancy Dispute Resolution Service
Phone: toll-free 310-0000 (then 780-644-3000)

The Residential Tenancy Dispute Resolution Service (RTDRS) offers landlords and tenants an alternative means of resolving serious disputes outside of court. The RTDRS is designed to be faster, more informal and less expensive than the courts.

A tenant or a landlord who has concerns related to an eviction, unpaid rent/utilities, security deposit, damages, repairs or other common disagreements may use the service. RTDRS Website

6. Mobile Home Parks – Who is Responsible for What?

There is often a little confusion about what a mobile home park owner is responsible for and what the municipality is responsible for when it comes to mobile home parks. See our handout (PDF) to learn different service providers' responsibilities to mobile home parks.