Our naming convention at each level defined
Division refers to the highest level of our structures; lead by the CAO, that we all work as a part of.
Department refers to the second highest level of our structures; the overall team, led by a director.
This is the manager level; generally, members of the service branch level are managers who lead teams of employees in achieving the goals of the department, or manage ongoing complex projects, reporting up to their director.
Service area refers to management staff who lead smaller teams and report to the service branch level, but in unique situations may report up to their director.
Service units are front line staff, carrying out tasks and reporting either to a service branch or a service area, on a case by case basis