Town Response to Provincial Restrictions

December 10, 2020

On Tuesday, December 8, 2020, the Province of Alberta announced new restrictions in place in Alberta until at least January 12, 2021, in response to the COVID-19 Pandemic (please familiarize yourself with all restrictions, as viewable on the Provincial Website, Town of Hinton COVID Website, or CivicSend).

In response to these announced restrictions, Town of Hinton CAO Emily Olsen and Senior Leadership have made decision to that all Town Buildings will be closed to the public on Sunday, December 13, 2020 (PLEASE NOTE: The Protective Services Building will be closed effective Thursday, December 10, 2020).

Unfortunately, due to advertising deadlines and decision timelines, our holiday hours ad as run in this weeks Hinton Voice is out of date. Please disregard this opening schedule in favour of the below.

These closures will make all buildings only accessible by the public on an appointment basis. In the interest of continuity of service to our community, we are below including key information for important facilities in Hinton, alphabetically. Use the hyperlinks below to navigate quickly.

Quick Navigation Links
General
Corporate Services
Development Services
FCSS
Recreation
Emergency/Protective Services
Infrastructure Services/Parks

General

Key Phone Number: 211

Hey211 will connect you with any relative resource in Hinton, whether it Town of Hinton or other local agencies and services
Web Page
Facebook
RequestTracker
Hinton Listens

Corporate Services

Key Phone Number: 780-865-6016
Key Email: bsirois@hinton.ca

We'd like to remind residents who may have business licenses coming do, or other business, of their options for online operations, including:

Accessing Your Information

Paying Your Bills

You can drop your payment in the secure mail box located outside the main entrance at the Government Centre on the right hand side of the main doors. The Town of Hinton recommends dropping off mail between 8am and 4pm, Monday thru Friday, holidays exempted.
The Town of Hinton is partnered with the OptionPay System to accept online payments with select credit cards
- Payments may be accepted via Mastercard and Visa. Please note that OptionPay institutes a fee for use
- Read more here on the OptionPay website
You can pay as a bill through your online banking
- You will have to set up the Town of Hinton as one of your payees. You can try searching “Hinton” or “Town of Hinton”. Three different options should appear, one being for utilities, property taxes and accounts receivable. In this case you will want to select the accounts receivable. Your account number will be your customer number on your invoice. Your bank may require more digits than the customer number, if so you will need to put a zero or zero's in front of the first digit of your customer number in order to make it as many digits as they require

Development Services

Key Phone Number: 780-865-6010
Key Email: development@hinton.ca

Accessing Your Information

Business Licenses

Doing Business

Permits and Applications
- Safety Code Permits

Important Documents

Land Use Bylaw and Amendments

Family and Community Support Services

Key Phone Number: 780-865-6036
Key Email: ccasemore@hinton.ca
Facebook (FCSS)
Web (FCSS)
Facebook (Family Resource Network)
Facebook (Volunteering)
Facebook (Youth Centre)

Dr. Duncan Murray Recreation Centre

Key Phone Number Automated: 780-865-4412
Key Phone Number Staffed: 780-865-6066
Key Email: recreation@hinton.ca
Facebook

Emergency Services/Protective Services Buildings

EMERGENCY: ALWAYS CALL 911

Emergency Services (Fire, PO)
Key Phone Number Info (fire): (780) 865-6089
Key Phone Number Complaint (PO): (780) 865-6009
Key Email: bylaw@hinton.ca
Facebook (Fire)
Facebook (PO)

The Peace Officers and Fire Department remain on call, 24/7.

Protective Services (RCMP)
Key Phone Number Info: 780-865-2455
Can also contact by using the Yellow Phone at the Detachment.

Infrastructure Services, Parks

24/7 Service Line: 780-865-2634
RequestTracker
Hinton Listens

Stay Connected

With buildings closed and no social gatherings, some residents normal information networks may be less accessible than usual. It's more important than ever to stay up to date and informed on what's going on in the community. Use the links above to follow the organization on our different Facebook pages, or use the link below to access NotifyMe and subscribe to receive updates from the Town, like our scheduled COVID update, automatically.

NotifyMe