COVID-19 Information for Residents

The Government of Alberta has launched a self-assessment resource to assist in responding to suspected COVID-19 cases. 

Please  use this resource before calling 811.

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Last Update: April 07, 2020 9:00 AM

This page will be updated routinely following communications. Our primary messaging channel is CivicSend; subscribe to News And Announcements by clicking here to receive updates directly in your inbox.

on april 2, 2020, the town of hinton declared a sole. 

learn more on the sole webpage here.

The Town of Hinton is acting in the interest of public safety, proactively responding to an evolving worldwide scenario involving COVID-19. Community health and safety is our priority. We are taking immediate steps to help reduce the risk to our residents, visitors and employees.

Further updates will be provided via web and Facebook, with the next planned CivicSend scheduled for Thursday, April 9, 2020.

The nature of services offered in some Town facilities result in an inability to enforce recommended social distancing practices. Additionally, there are limited staffing numbers, making service maintenance challenging if illness were to spread. 

Critical and Essential Services Continuing

At this time, the Town of Hinton has no impacts to core services based on COVID-19 response; while our buildings may be closed, many staff members continue to work in alternate capacities. This means garbage, water, roads, emergency and protective services are all continuing. Please continue to place waste containers for pick up in line with your scheduled collection date, and call 780-865-2634 for Infrastructure Services and Parks questions or requests.  

Taxes and Utilities Deferred

During a Special Meeting of Council held this (April 7, 2020) afternoon, Hinton Town Council took actions which are intended to provide relief to COVID-19 impacted residents.

These actions offer residents the ability to defer payment and penalties for Property Taxes until August 31, 2020 as well as defer payment and penalties for Town utilities for a period of 120 days ending in August 2020.

Learn more in the CivicSend, available here:

Level Two Activation Of Emergency Operations Centre

As a precaution, the Town of Hinton is implementing a low-level level two activation of the Emergency Operations Centre. This will include Director of Emergency Management, Public Information Officer, Liaison Officer, Risk Management Officer, and Finance Section Chief. The EOC operation period at this time will be limited to standard office hours, i.e weekdays from 8am-4pm.

Further Information

The Town of Hinton Emergency Operations Centre is committed to issuing a communication every operational period. These updates are circulated first via News and Announcements Civicsend (click here to subscribe), shared to our facebook page (like us here), and then updated on our COVID-19 web page (available here).

Find out more on AHS’s COVID-19 website, Government of Alberta, and Town of Hinton Newsflash.

Health Inspectors and Law Enforcement to Enforce Public Health Act 

Government of Alberta Communications and Public Engagement have shared an update regarding enforcement of self isolation rules:

Albertans have an obligation to protect themselves, their families, and others by doing what they can – including following self-isolation rules.

After receiving a complaint, health inspectors will be looking for voluntary compliance.
If that does not occur they can contact law enforcement to enforce the Public Health Act.

Health inspectors can also engage other regulatory bodies, such as Service Alberta, which could result in other regulatory and enforcement actions.

Learn about the Hinton Health Inspector here. Report Concerns to Environment and Public Health here.

Use Town of Hinton Online Directories to find Contact Information for Resources or Businesses

With many agencies, programs, and businesses using altered hours or contact methods, it can be difficult to get in touch with the people you need. The Town of Hinton website hosts both a Resource Directory and a Business Directory - use the hyperlinks to find what you need, from home.

AHS Reports Phone Scam

AHS has reported they are receiving reports of a phone scam in which residents are told they have tested positive for COVID-19. The caller then asks for credit card information. AHS reminds that they will never call & ask for credit card information. Please hang up immediately and report by calling the non-emergency line for local law enforcement (780-865-5544 in Hinton)

  1. Closures
  2. Prevention Information
  3. Town Business
  4. Other Impacted Local Services
  5. Aid for Individuals

Closures Extended Until Further Notice

The Town of Hinton has determined that the closure of all Town of Hinton Facilities to the Public, announced on March 13, 2020 and expanded in the time since, will remain in effect until further notice.

The Town of Hinton is acting in the interest of public safety, proactively responding to an evolving worldwide scenario involving COVID-19. Community health and safety is our priority. We continue to take further steps to help reduce the risk to our residents, visitors and employees. 

Current closures:

  • Infrastructure Services Building (330 Fleming Drive)
  • Government Centre Building  (131 Civic Centre Rd)
  • Emergency Services Building (Fire Hall/Bylaw) (184 Eaton Road)
  • The RCMP Office (111 Civic Centre Road) will be closed to the public. Members of the public may call 780-865-5544 to speak with the detachment. 
    • Always call 911 in an emergency.
  • Recreation Centre (805 Switzer Drive)
    • This closure includes the Hinton Municipal Library, Pool facility, Parent Link, Youth Centre and Hinton Children’s Learning Centre.
  • Family and Community Support Services (FCSS) department (out of the West Fraser Guild) (821 Switzer Drive), including Hinton Kids for Success, with the following exceptions:
    • Freedom Express Services are continuing, limited to critical services with increased safety measures;
    • Home Support Services will continue with increased safety measures;
    • Public Transit will continue with increased safety measures

All Community Playgrounds / Structures Closed

Until further notice, all community playgrounds / structures are closed. This action closes all of the playgrounds and structures - not the parks themselves. Individuals using parks as asked to continue to use physical distancing to inhibit potential spread.

Town Programming/Registrations Postponed

All Town Recreation, FCSS, and other programming registration is postponed until further notice. We appreciate residents’ understanding as we work through this evolving scenario.

Treat All Areas As On Leash

The Town of Hinton is requesting that all residents treat all public areas as on leash. This is in effort to encourage all residents to ensure that they are practicing physical distancing with animals, as they are with people.

  1. Hinton Town Council Approves Support for those Impacted by COVID-19

    During a Special Meeting of Council held this afternoon, Hinton Town Council took actions which are intended to provide relief to COVID-19 impacted residents. Read on...
  2. Special Meeting of Council

    Time: Apr 7, 2020 02:00 PM Read on...
  3. Good Friday Garbage Collection

    Please be advised that there will be no garbage collection on Good Friday, April 10, 2020. Read on...
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