COVID-19 Information for Residents

If you think you may have COVID-19, immediately complete this resource and then call 811.

Case numbers are reported by the Province. 

For information on current case load in Hinton, please click here for the regional status map and here for Alberta Statistics tool

Masks are mandatory

Last Update: January 18, 2021 12:00 PM 

The Town of Hinton is acting in the interest of public safety, proactively responding to an evolving worldwide scenario involving COVID-19. Community health and safety is our priority. We are taking immediate steps to help reduce the risk to our residents, visitors and employees.

On December 08, 2020, The Government of Alberta held a press conference announcing a number of new mandatory restrictions for Albertans in response to COVID-19.

Due to Alberta’s high case numbers, aggressive action is still required to protect our health system from being overwhelmed.

The current situation is still critical. Health officials actively continue to evaluate the situation and will adjust measures if required. 

Town Facility Opening Statuses

Effective Sunday December 13, all Town of Hinton facilities are closed to the public. Learn more here.

Provincial Restrictions 

These closures will make all buildings only accessible by the public on an appointment basis. In the interest of continuity of service to our community, we are including key information for important facilities in Hinton, in one CivicSend. View it here.


New Changes will come into Effect on Monday, January 18, 2021. This includes: view Provincial Website for more information here

  • Outdoor social gatherings are allowed up to 10 people. Indoor gatherings remain prohibited.
  • Personal and wellness services are allowed to open by appointment only.
  • Funeral ceremony attendance has been increased to 20 people, with mandatory masking and 2 metre physical distancing. Funeral receptions are not allowed.
  • All other mandatory restrictions will remain in place until further notice, including:
    • All indoor social gatherings are prohibited. This will be enforced with $1,000 fines.
    • Masks are mandatory in all indoor public spaces and workplaces.
    • Working from home is mandatory when physical presence is not required.
    • Current child care and K-12 learning measures remain in effect.
    • Effective Dec. 13, some businesses are required to temporarily close, reduce capacity or limit their in-person access.

The above summary does not include all parameters, restrictions, exemptions, and particulars. For further information, access the Provincial Website here or the Town of Hinton COVID-19 website

current restrictions

Indoor and Outdoor Social Gatherings

All indoor social gatherings – public and private – are prohibited

  • Close contacts are limited to household members only
  • People who live alone can have up to 2 close contacts:
  • must be the same two contacts throughout the duration of the restriction
  • if the close contacts do not live alone, visits cannot be held at their home
  • single parents who only live with their children under 18 are permitted to have up to 2 close contacts

Outdoor social gatherings are limited to 10 people maximum and must not have an indoor component.

  • Backyard gatherings that require movement in/out of homes are not permitted.
  • Attendees should remain distanced at all times and follow all public health measures.

See sport and physical activities for information on outdoor recreation.

This does not apply to:

  • co-parenting arrangements
  • service visits from caregivers, health or childcare providers
  • home maintenance and repairs
  • mutual support group meetings

If you do not have a household in Alberta, you must not stay in other people’s homes while these restrictions are in place. 


Returning home

If the individual belongs to the household (e.g., a such as a child returning home from post-secondary), then they would be permitted to return to the home.

If participating in the Border Testing Pilot Program, all program directives must be followed before rejoining the household.

If you do not have a household in Alberta, you must not stay in other people’s homes while these restrictions are in place. 


Out-of-town visitors cannot stay in other people's homes while these restrictions are in place, regardless of where they are coming from.

While we appreciate this may affect your travel plans as you may wish to visit or stay with family, the increase in COVID cases is being taken very seriously and these enhanced public health measures are required to stop the spread of COVID-19. 

Weddings and Funerals

Wedding and funeral receptions are not permitted.

Wedding ceremony and funeral service attendance is limited to:

  • 10 people maximum for wedding ceremonies
  • 20 people maximum for funeral services (as of Jan. 18), with mandatory masking and 2 metre physical distancing between households

The maximum limit:

  • includes the officiant, bride/groom and witnesses
  • does not include staff or organizers who are not considered an invited guest
  • applies to any facility, including places of worship and funeral homes
  • applies to services held indoors or outdoors, seated or non-seated

This measure will help limit exposure, reduce outbreaks and protect vulnerable attendees.

Places of Worship

Faith services are limited to 15% of fire code occupancy for in-person attendance:

  • Physical distancing between households must be maintained
  • Mask use is mandatory


  • Virtual or online services are recommended
  • Drive-in services where people do not leave their vehicles and adhere to guidance are allowed

Additional safety measures:

In-person faith group meetings and other religious gatherings are:

  • not permitted in private homes while these measures are in effect
  • permitted when conducted at a place of worship as long as physical distancing and public health measures are followed

Faith leaders and other speakers can remove their masks while speaking if there is a distance of 2 metres. The mask must be put on again once finished speaking.

Group performance activities, such as choir singing and playing music, are permitted if they are normal worship practices and not for the purpose of entertainment. Performers must wear masks at all times.

Masks, workplaces, schools and child care

Masks are mandatory in all indoor public spaces and workplaces.

Working from home is mandatory when physical presence is not required.

Current child care and K-12 learning measures remain in effect.

Mandatory Mask Requirements 

Masks are mandatory in all:

  • indoor public places
  • places of worship
  • indoor workplaces and facilities outside the home, except:
  • when working alone in an office or a safely distanced cubicle or a barrier is in place
  • rental accommodations used solely for the purposes of a private residence
  • farm operations (exempt)

This workplace requirement:

  • applies to all employees, customers, visitors, delivery personnel and contractors
  • includes any location where employees are present in-person
  • includes all workplace locations where masks won’t pose a safety risk
  • does not change current student mask requirements in schools

Working from home is mandatory unless the employer requires a physical presence for operational effectiveness.

January 2021 return to school

Students in grades K-12, as well as children in early childhood services programs, return to in-person learning on January 11, 2021.

We are working closely with health experts and education partners to make sure schools are safe during the COVID-19 pandemic.

Information to help parents and students have a safe school year can be found at K-12 learning during COVID-19.

Business and service restrictions

Some businesses are required to temporarily close, reduce capacity or limit in-person access.

Effective January 18, personal and wellness services can open by appointment only. All other restrictions remain in effect.


Mandatory restriction – Provincewide – Effective Dec. 13

Retail services must reduce customer capacity to 15% of fire code occupancy (not including staff) or a minimum of 5 customers:

  • Curbside pick up, delivery and online services are encouraged
  • Shop alone if possible or only with the people you live with

For more advice, see tips for shoppers

Shopping mall:

  • capacity limits of 15% include common areas and individual stores
  • for information on how to assess capacity limits, see calculating occupancy limits
  • food courts open for grab and go only

Retail services include but are not limited to:

  • Retail businesses operating within a shopping centre or mall
  • Shopping centres and malls
  • Pet supply stores
  • Grocery stores
  • Pharmacies
  • Clothing stores
  • Computer and technology stores
  • Hardware
  • Automotive
  • Sporting goods
  • Liquor and cannabis
  • Gift shops
  • Markets

Restaurants, bars, pubs, lounges and cafes

All restaurants, pubs, bars, lounges and cafes are closed to in-person service.

Take out, curbside pickup and delivery services are allowed.

Entertainment and Recreation Facilities

All entertainment businesses and entities must close, including:

  • Casinos, bingo halls, gaming centres
  • Racing centres, horse tracks, raceways
  • Bowling alleys, pool halls
  • Legions and private clubs (nightclubs must remain closed)
  • Art galleries, libraries and museums
  • Science and interpretive centres
  • Amusement and water parks
  • Children’s play centres and indoor playgrounds
  • Movie theatres, auditoria and concert halls
  • Banquet halls, conference centres and trade shows

All indoor recreation facilities must close, including:

  • Gyms and studios
  • Fitness and recreation centres
  • Spas, pools, indoor rinks and arenas
  • Day and overnight camps
  • Community halls and centres
  • Outdoor recreation is permitted, but facilities with indoor spaces except for washrooms will be closed.

Personal and Wellness Services

Mandatory restriction – Provincewide – Effective Jan. 18

All personal and wellness services can open by appointment only.

Walk-in services are not permitted.

Appointments should be limited to one-on-one services.

Businesses must follow all current public health guidance.

Home-based businesses must follow the restrictions for the type of service they provide.

Personal services include:

  • esthetics, manicure, pedicure, body waxing, make-up
  • body, nose and ear piercing, and tattoos
  • artificial tanning and spray tanning
  • facial, eyebrow and eyelash treatments
  • cosmetic skin and body treatments
  • laser hair and tattoo removal
  • hairstyling and barbering

Wellness services include:

  • floatation tanks
  • reflexology
  • colonic irrigation

Health, Social and Professional Services

Regulated health services can remain open by appointment only as long as public health orders and sector guidance is followed. Appointments should be limited to one-on-one services.

  • physicians, dentists
  • physical therapists
  • optometrists
  • chiropractors
  • hearing aid practitioners
  • acupuncturists
  • naturopaths

Professional services can remain open by appointment only:

  • lawyers
  • mediators
  • accountants
  • photographers

Social services can remain open for in-person services including:

  • social, protective or emergency services
  • shelters for vulnerable persons
  • not-for-profit community kitchens, religious kitchens and soup kitchens

Home-based businesses should follow the restrictions for the type of service they provide.

Hotels Motels Hunting and Fishing Lodges

Hotels, motels, hunting and fishing lodges may remain open but must follow restrictions:

  • No spa, pool or gym access
  • No in-person dining (room service only)

Performance Activities

Performance activities include dancing, singing, theatre and playing wind instruments.

Outdoor settings

  • Rehearsals and practices are permitted up to a maximum of 10 participants. Physical distancing and other relevant guidelines must be followed.
  • Performances with audiences are not permitted.

Indoor settings

  • No group performances in indoor settings are permitted.
  • Rehearsals, practices and lessons involving 2 or more are not permitted unless it is 1-to-1 with a coach or instructor.


  • 1-to-1 in-person lessons are permitted.
  • Virtual lessons are strongly encouraged where possible.
  • Lessons can’t occur in facilities that are closed under the current measures

School settings

  • Phys Ed., band and drama classes are permitted to continue
  • Assemblies, performances, concerts, and inter-school games, activities and competitions are not permitted.

Places of worship

Indoor group performance activities conducted in a place of worship, such as choir singing and playing music, are permitted provided these are normal activities conducted as part of worship practices and not for the purpose of entertainment.

Sports and Physical Activities

Group physical activities, including team sports, fitness classes and training sessions, are prohibited or restricted across Alberta.

  • Outdoor group physical activity must be limited to 10 people or fewer.
    • It is strongly recommended that the activity is kept to members of the same household.
    • Members of different households must maintain 2 metre distancing at all times.
    • See guidance for outdoor winter recreation.
  • Outdoor group activities where 2 metre distancing cannot be maintained are prohibited.
    • Shinny, tag and pick-up hockey are prohibited.
  • Outdoor recreation amenities can be open to public access unless specifically closed by public health order.
    • This includes outdoor skating rinks, sledding hills and Nordic ski areas.
    • More than 10 people may use an outdoor recreation amenity at the same time (for example, public access to a local rink) as long as physical distancing is maintained between households.
  • Outdoor team sports must also be limited to 10 people or fewer and 2 metre distancing must be maintained at all times.
    • Indoor group physical activities are prohibited unless:
    • the group only involves members of the same household.
    • the activity involves students at a school or post-secondary institution as part of an education program
    • the activity involves students at a post-secondary institution
  • One-to-one indoor training, such as training with a fitness trainer or coach, is permitted.
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Facility Closures

For further reference on Community Services’ statuses and updates, please view the most recent edition of ComServ.

On Tuesday, December 8, 2020, the Province of Alberta announced new restrictions in place in Alberta until at least January 12, 2021, in response to the COVID-19 Pandemic (please familiarize yourself with all restrictions, as viewable on the Provincial Website, Town of Hinton COVID Website, or CivicSend).

In response to these announced restrictions, Town of Hinton CAO Emily Olsen and Senior Leadership have made decision that all Town Buildings will be closed to the public on Sunday, December 13, 2020.

These closures will make all buildings only accessible by the public on an appointment basis. In the interest of continuity of service to our community, we are including key information for important facilities in Hinton, to the right. 


Key Phone Number: 211

Corporate Services

Key Phone Number: 780-865-6016

Key Email:

Development Services

Key Phone Number:  780-865-6010

Key Email:

Family and Community Support Services

Key Phone Number: 780-865-6036

Key Email:

Dr. Duncan Murray Recreation Centre

Key Phone Number Staffed: 780-865-4412

Key Phone Number Automated: 780-865-6066

Key Email:

Infrastructure Services, Parks

24/7 Service Line: 780-865-2634

Emergency Services/Protective Services Buildings


Emergency Services (Fire, PO)

Key Phone Number Info (fire): (780) 865-6089

Key Phone Number Complaint (PO): 780 865-6009

Protective Services (RCMP)

Key Phone Number Info: 780-865-2455

With buildings closed and no social gatherings, some residents normal information networks may be less accessible than usual. It's more important than ever to stay up to date and informed on what's going on in the community. Visit NotifyMe and subscribe to receive updates from the Town, like our scheduled COVID update, automatically, at