COVID-19 Information for Residents

If you think you may have COVID-19, please immediately complete this resource and then call 811.

Case numbers are reported by the Province. 

For information on current case load in Hinton, please click here for the regional status map and here for Alberta Statistics tool

Masks are mandatory

Last Update: April 6, 2021 6 PM

The Town of Hinton is acting in the interest of public safety, proactively responding to an evolving worldwide pandemic involving COVID-19. Community health and safety is our priority. We are taking immediate steps to help reduce the risk to our residents, visitors and employees.

Effective April 6, 2021 (11:59 pm) the Province returned to the Step 1 restrictions to try to slow the spread of highly contagious variants of the coronavirus. 

Step 1 restrictions mandate that:

  • Restaurants must close to in-person dining starting Friday, but will be open for takeout, delivery and patio service.
  • Indoor social gatherings remain banned and outdoor get-togethers can have no more than 10 people and must follow public health restrictions.
  • Retail stores currently allow 25 per cent customer capacity, but that will be lowered to 15 per cent starting Wednesday.
  • Low-intensity group fitness activities were banned effective Wednesday.
  • A full list of restrictions is available on the province's website

To protect our health system from being overwhelmed, we still need to stay cautious, wear masks and practice proper physical distancing.

The current situation is still critical. 

Health officials actively continue to evaluate the situation and will adjust measures if required.

Town Facilities Opening Status

Some Town of Hinton facilities including the Government center, remain closed to the public, adhering to the Provincial recommendations. These closures will make these buildings only accessible by the public on an appointment basis. For the most up to date information, subscribe to weekly COVID-19 Update newsletter from the Town of Hinton via "News & Announcements" Newsflash in NotifyMe.

Hinton Emergency Operations Centre

The Hinton Emergency Operations Centre (EOC) remains active, receiving guidance from both the Province and Local Agencies on statuses and needs.

The Hinton EOC strongly encourages Hinton residents to comply with the contact tracing, should an individual receive a positive test. Chief Medical Officer Dr. Hinshaw said that there has been an increase in Albertans who aren't participating in the contact tracing process. This poses significant risks for other people in the community and increases chances for community spread of the virus.

For other online resources, see below:

Province of Alberta COVID Webpage
Province of Alberta - Emergency Management Act
Government of Canada COVID Webpage
World Health Organization COVID Website

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
  6. 6
  7. 7
  8. 8
  9. 9

Current Restrictions

Indoor Social Gatherings

All indoor social gatherings are prohibited – public and private.

Close contacts are limited to household members only

People who live alone can have up to 2 close contacts:

  • these must be the same two contacts throughout the duration of the restriction
  • if the close contacts do not live alone, visits cannot be held at their home
  • single parents who only live with their children under 18 are permitted to have up to 2 close contacts

This restriction does not apply to:

  • co-parenting arrangements
  • service visits from caregivers, health or childcare providers
  • home maintenance and repairs
  • mutual support group meetings

Outdoor Social Gatherings

Mandatory restriction – Provincewide – Effective Jan. 18

Outdoor social gatherings are limited to 10 people maximum and must not have an indoor component.

  • Backyard gatherings that require movement in/out of homes are not permitted.
  • Attendees should remain distanced at all times and follow all public health measures.

See sport and physical activities for information on outdoor recreation.

Out of Town Visitors and Travel 

Returning to Alberta

  • If you do not have a household in Alberta, you must not stay in other people’s homes while these restrictions are in place.
  • If you belong to the household, you are permitted to return to the home (e.g., child returning home from post-secondary).

Visitors to Alberta

  • Out-of-town visitors cannot stay in other people's homes while these restrictions are in place, regardless of where they are coming from.

While we appreciate this may affect travel plans to visit family, the increase in cases is very serious. These measures are required to stop the spread of COVID-19.

Weddings and Funerals

Mandatory restriction – Provincewide – Revised Jan. 18

Wedding and funeral receptions are not permitted.

Wedding ceremony and funeral service attendance is limited to:

  • 10 people maximum for wedding ceremonies
  • 20 people maximum for funeral services, with mandatory masking and 2 metre physical distancing between households

The maximum limit:

  • includes the officiant, bride/groom and witnesses
  • does not include funeral service or facility staff, funeral clergy or event organizers who are not considered an invited guest
  • applies to any facility, including places of worship and funeral homes
  • applies to services held indoors or outdoors, seated or non-seated

This measure will help limit exposure, reduce outbreaks and protect vulnerable attendees.

Places of Worship

Mandatory restriction – Provincewide – Effective Dec. 13

Faith services are limited to 15% of fire code occupancy for in-person attendance:

  • Physical distancing between households must be maintained
  • Mask use is mandatory

Alternatively:

  • Virtual or online services are recommended
  • Drive-in services where people do not leave their vehicles and adhere to guidance are allowed

Additional safety measures:

In-person faith group meetings and other religious gatherings are:

  • not permitted in private homes while these measures are in effect
  • permitted when conducted at a place of worship as long as physical distancing and public health measures are followed

Faith leaders and other speakers can remove their masks while speaking if there is a distance of 2 metres. The mask must be put on again once finished speaking.

Group performance activities, such as choir singing and playing music, are permitted if they are normal worship practices and not for the purpose of entertainment. Performers must wear masks at all times.

Business and service restrictions

This information is shared by and represented from the Government of Alberta COVID Restriction website.

Some businesses are required to temporarily close, reduce capacity or limit in-person access. Masks are mandatory in all indoor public places, indoor workplaces, and places of worship.

Effective immediately Alberta returns to Step One.


  1. Retail
  2. Restaurants, bars, pubs, lounges and cafes
  3. Entertainment and recreation facilities
  4. Personal and wellness services
  5. Health, social and professional services
  6. Hotels, motels, hunting and fishing lodges
  7. Youth and Collegiate Sport and Recreation Activities
  8. Performance activities
  9. Indoor fitness
  10. Outdoor sport and recreation activities
  11. Working from home
  12. Public health orders and exemptions
  13. Banquet Halls, Community Halls, Conference Centres

Mandatory restriction – Provincewide – Revised April 7

Retail services and shopping malls must limit customer capacity to 15% of fire code occupancy (not including staff) or a minimum of 5 customers. This includes individual stores and common areas (see calculating occupancy limits).

  • Curbside pick up, delivery and online services are encouraged
  • Shop alone or only with the people you live with (see tips for shoppers)

Retail services include but are not limited to:

  • Retail businesses
  • Shopping centres and malls
  • Grocery stores, markets and pharmacies
  • Clothing and sporting goods stores
  • Computer and technology stores
  • Hardware and automotive
  • Liquor and cannabis
  • Pet supply stores
  • Gift shops
Path Forward from AB Government

as captured from Alberta Government COVID Webpage on March 1, 2021

  1. Closures
  2. Prevention Information
  3. Town Business
  4. Aid for Individuals
  5. Newsfeed
  6. Resources
  7. Complaints

Facility Closures

For further reference on Community Services’ statuses and updates, please view the most recent edition of ComServ.

In the interest of continuity of service to our community, we are including key information for important facilities in Hinton here.

General

Key Phone Number: 211

Corporate Services

Key Phone Number: 780-865-6016

Key Email: bsirois@hinton.ca

Development Services

Key Phone Number:  780-865-6010

Key Email: development@hinton.ca

Family and Community Support Services

Key Phone Number: 780-865-6036

Key Email: ccasemore@hinton.ca

Dr. Duncan Murray Recreation Centre

Key Phone Number Staffed: 780-865-4412

Key Phone Number Automated: 780-865-6066

Key Email: recreation@hinton.ca

Infrastructure Services, Parks

24/7 Service Line: 780-865-2634

Emergency Services/Protective Services Buildings

EMERGENCY: ALWAYS CALL 911

Emergency Services (Fire, PO)

Key Phone Number Info (fire): (780) 865-6089

Key Phone Number Complaint (PO): 780 865-6009

Protective Services (RCMP)

Key Phone Number Info: 780-865-2455

With buildings closed and no social gatherings, some residents' normal information networks may be less accessible than usual. It's more important than ever to stay up to date and informed on what's going on in the community. Visit NotifyMe and subscribe to receive updates from the Town, like our scheduled COVID update, automatically, at Hinton.ca/NotifyMe.