individual supports

Lifeline Program

The affordable in-home installation of Lifeline units allows people to continue living independently by providing them with access to emergency support if needed.

Forty years ago, Philips Lifeline founded the medical alert service industry with one mission: to help seniors live independently and confidently. Philips Lifeline wants to make sure they do everything possible to help reduce the risk of falling and get Subscribers help quickly if a fall occurs.

When you experience a fall, medical issue, or other emergency, every second counts. If you are alone, delayed medical care can jeopardize your recovery and your independence! The Philips Lifeline Medical Alert Service provides simple fast access to help 24 hours a day, 365 days a year.

How It Works

1. Summon help: Simply push your Lifeline Help Button at any time to connect  to the 24/7 Response Centre.

2. Hear a reassuring voice: A Lifeline Response Associate will access your profile and assess the situation.

3. Know help is on the way:  An Associate will contact  a neighbour, loved one, or emergency services based on your specific needs, and will follow up to confirm that help has arrived.

Fees

Compass for the Caregiver

Caregiving can be a stressful, isolating, and overwhelming experience. It can have a negative impact on the caregiver’s physical and mental health. The COMPASS for the Caregiver program helps caregivers balance their own well-being with the challenges of caregiving.

COMPASS is a supportive multi-session workshop facilitated by someone who understands how difficult caregiving can be. Discussed in the program: dealing with guilt and grief, managing stress, improving communication, navigating the system and planning for the journey ahead.

We offer this program multiple times each year - please email Randy  for more information about the next sessions.

Friendly Visitor Program

Many of us are isolated, lonely, or in need of a meaningful friendship. This service is designed to connect residents that are looking for a friendly visit or call with volunteers in the hopes that a supportive, ongoing friendship forms.

Income Tax Program

Offers free income tax return filing for people with simple tax returns who are within a specific lower income threshold. This program operates through volunteers and is available year-round.             

 We train volunteers to prepare taxes with Canada Revenue training. This is a no fee income tax preparation service for clients who qualify. To volunteer your skills or to see if you qualify to have your taxes completed, please call 780-865-6023.

Home Support Services

This subsidized light housekeeping service provides support to seniors, persons with disabilities, and families in need of temporary support to remain in their homes. 

Program Cost

Income Level (from line 150 of notice of assessment) will be used to determine how much you pay.

How do I qualify for the Home Support Program?

In order to qualify you are:

• Unable to complete household tasks due to physical/mental/emotional difficulties
• Lacking a support system
• Financially unable to afford a private service

How many hours of service will be provided?

• House:  Maximum 8 hrs per month
• Apartment: Maximum 6 hrs per month

Who will the workers be and when will the work be done?

The workers will be individuals who are hard working and reliable. Once you are approved for the program you will be matched with a qualified Home Support Worker and a scheduled time will be arranged.

The home support workers are very special individuals. They have housekeeping skills and are:

• Sensitive,
• Caring, and
• Adaptable to a variety of situations

Each home support worker has:

• Completed training, and
• Submitted a Criminal Record Check and Child Welfare Check

What housekeeping services will be offered?

• Kitchen: wash dishes, take out garbage, sweep and mop floors, wipe counters fridge, stove and microwave.
• Bathroom: clean sink, tub, inside/outside of toilets, mirrors, mop floors and take out garbage.
• Living Room/Dining Room: vacuum, dust, tidy.
• Bedrooms: Vacuum, dust, change/make beds, tidy.
• Laundry: In-home, ironing.

*All cleaning supplies are provided by the client.

Errand Running

Particularly during the COVID-19 pandemic, support with essential errands such as pharmacy or grocery deliveries, are offered to residents with limited mobility.