Community Services Status Guide

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ComServ is the Community Services Status Guide, a new product of Community Services and Strategic Services at the Town of Hinton to provide an all encompassing update on our Pandemic Status.

Parks Recreation and Culture


We are happy to welcome back our customers for partial use of the Dr. Duncan Murray Recreation Centre.

The Town of Hinton is engaged in work on implementing the guidelines made public in the provincial announcements on june 09, 2020. Check out the ongoing re-opening of facilities and start-up information of various services in CivicSends, through facebook and in next editions of comserv

(bookings and facility use available tentative date: mid July)

Phase 1 
Courts 1, 2, & 4 and Meeting Room available for public use.  Bouldering wall will remain closed until precautionary measures are in place.

Open Date: Monday, July 13, 2020
Public Hours: Monday to Friday - 10:30 am to 3:30 pm
Phone Support: Monday to Friday - 8:00 am to 4:00 pm (780-865-4412)

Take note of the following:

  • Customers will be required to sign in at Customer Service and provide current contact information.  There will be one point of entry at front entrance.  We ask for your patience during this process.  
  • Court users are required to arrive dressed for their activity and their bring own equipment. Rental equipment will not be available at this phase.
  • Meeting Room will accommodate a maximum of 11 occupants to allow for proper physical distancing.  We ask customers to call and book whenever possible.
  • Customers wishing to meet with staff are asked to call ahead and book an appointment during public hours.
  • There will be no access to the photocopy room, ATM, vending machines, coin lockers, court lockers and washrooms, foyer furniture and courtesy phone.  Access to these will be reviewed during future phases of the re-opening plan and provided precautionary measures are met. 
  • Copy service will be available through Customer Service only at this phase. 
  • Washrooms will be available to Court and Meeting Room customers. All other public such as Skate Park users will be directed to Spray Park washrooms as access to Recreation Centre will be limited at this time.  will be directed to Spray Park washrooms as access to Recreation Centre will be limited at this time.
  • Customers are asked to pay by debit or credit whenever possible to lessen cash transactions.


Annual maintenance and necessary repairs are underway in preparation of re-opening.

We anticipate that floor-use will be available in the second half of July for drop-in activities allowable under safety restrictions, such as PickleBall. Ice making and start up of ice season activities are anticipated to take place end of August. We are working with user groups to accommodate their late summer ice-use requests.

Requirements for reopening include:

  • Staffing return to bring capacity to regular levels, training, refrigeration start-up and ice making takes a minimum of 3 weeks before first use of one sheet only.
  • Bringing in our Arena/Parks Staff to start up the indoor ice season will have impact on the level of our outdoor Parks services
  • Phased-in usage with restrictions for both public use and ice user group programming to be expected


The Annual Shutdown work activities are ongoing at this time. Planned opening of the pool is now targeted for late August due to extended repairs required on our change room air handling system. While this will delay our original anticipated opening of mid-August to late-August, there will be no regular fall shutdown required this year. 

The Aquatic Supervisor has recalled one Head Guard to support preparations for gradual opening and implementing of the Alberta Health Services, Lifesaving Society and Town of Hinton regulations.

Opening of the Aquatic Facility for public use will be done in phases.

Phase 1 :

  • Planned to begin in late August with the opening of the Main Pool only.
  • Consists of Lane Swim, Aqua fitness classes, Family Swim and Private Lessons.
  • more information regarding safety measures and restrictions plus the schedule and registration for private lessons will follow in coming weeks.
  • The Hot Tub, Steam Room and Play Pool will remain closed during phase 1.
  • Public Swims and Group lessons (including registration) begin during later phases 
  • staff training, basin filling and water balancing will begin in August in preparation of opening while the remaining shutdown work is being completed.


Parks crew have addressed most of the backlog, and continue to deliver all Parks services.

  • Garbage picking in open spaces is ongoing. If community groups want to help out please contact us via 780-865-2634 and to receive support like bags, gloves and grabbers.
  • Water level at Beaver Boardwalk area is being monitored and regulated in effort to maintain trail access towards pedestrian bridge on south trail.   
  • Please respect physical distancing on our boardwalk and trails in effort to keep the area open for all to enjoy.



All Town delivered events are cancelled until after August 14.  Support for community delivered events will resume on August 14 at which time you are invited to call the Events Coordinator at 780-865-6055.

For equipment rentals in the meantime please call 780-865-4412 or 780-865-6028.


  • The Rotary Play and Spray Park opened June 20th. Come for a fun splash and please keep in mind that:
    • The washrooms and change rooms are open - 7 days a week from 10am to 6pm
    • Sun safety is important so please take adequate precautions 
  • All Town-owned and operated outhouses opened June 27th.
  • The washroom facility at Mary Reimer Regional Park (MRRP) opened on June 27th.
    • The outhouses at MRRP is open 24/7.
  • The washrooms at Kinsmen Park will open later in July.
  • Athabasca Riverfront Park will open on Friday July 17th.
    • Maintenance activities related to hazard trees, picnic tables and grass cutting are underway.
    • The river dock will be put in depending on river flow and safety considerations.
Hinton Municipal Library


Phase 2 begins July 13! Phase 2 of the Library’s Relaunch Transition Plan will expand on appointment only services including lobby pickups, exam proctoring and use of public computers.

Library Drop Box
The Library drop box is open 24/7 for library item returns. Items can be returned to the library through the drop box which is located on the exterior of the building to the right of the main entrance doors.

Curbside Pickup
Patrons can place new holds for curbside pickup from Hinton Municipal Library’s collection items only. Patrons must contact Library Staff directly via phone, chat, email, or social media.

Modified Hours 
Library staff will be available Monday - Friday from 10:00 am - 5:30 pm to answer phone calls and live chat, emails & social media. The building remains closed to the public until further notice.

Live Chat
Visit to chat with library staff in real time during our modified service hours.

Laptop Lending 
The Hinton Municipal Library is offering laptop lending & internet access to the community of Hinton. Laptops are equipped with internet hotspots and are available for one-day borrowing and by appointment only. Borrowers must have a form of government issued ID. Appointments are available Monday-Thursday.

We are very excited for an amazing partnership that brings the Library, the Northern Rockies Museum of Culture & Heritage, Hinton Family Resource Network and Bringing Empowered Students Together (B.E.S.T.) together to offer fun summer activities, programs & prizes for Summer Reading Club (SRC) 2020! Kids ages 0-17 can participate in awesome activities from virtual drumming & online storytimes, to craft packages delivered to your door!

Prize Draws
Participate in SRC programs by commenting your name or telling us at the Library and you will be entered into our weekly & grand prize draws! Contact the Library by phone at 780-865-2363, email at or on Facebook, Instagram & Twitter!

SRC grand prizes:
Pre-school grand prize (ages 0-5): Little Tikes 2-in-1 Play Food Truck
Kids grand prize (ages 6-17): Nintendo Switch Lite
Adult grand prize (ages 18+): Kent Olympia portable butane stove & camping utensils*

*Thank you to SRC sponsor Your Dollar Store with More - Hinton

Reading Club Programs

Book Lover’s Wine-In Zoom Meetings

Zoom Meetings; Every second or third Wednesday 1:00 pm – 2:00 pm; Adults 18+

Join us as we move our book club discussion online on Zoom meetings. Visit our website or social media for the meeting link!

Summer Reading Club 2020

July 6 – August 21 Ages 0-17 

Summer Reading Club is a free club that inspires kids to explore the fun of reading their way. This is key to building a lifelong love of reading. Participate in fun activities and chances to win prizes! Age 0-12 visit to register!

Charming Chapters

Facebook Live; Mondays, Mondays, Starting at 2:00 pm All ages

Join us as we read a few chapters from Wayside School: Beneath the Cloud of Doom by Louis Sachar every week!

Museum Exploration Station

Facebook & YouTube Wednesdays, Uploaded at 10:00 am Ages 7-12

Pre-registration is required. Join the Northern Rockies Museum as they host an awesome Exploration Station activity on Facebook & YouTube every Wednesday! Follow along on your own at home or register for an activity pack at:

A Novel Idea Book Club

Every last Friday, 4:30 pm – 5:30 pm Ages 18+

Grab a beverage of your choice, join us on Zoom, and chat about books! No required reading necessary. Visit our website or social media for the meeting link!

Virtual Drumming with Warrior Women

Google Meets; Tuesdays, 10:00 am – 11:00 am Ages 10-17

Pre-registration is required. B.E.S.T. & the Library present Virtual Drumming with Warrior Women! Register to participate in selected sessions at:

Exciting Experiments!

Facebook Live; Thursdays, Starting at 1:00 pm Ages 7-12

Participate as Library staff walk you through exciting experiments you can follow along with at home!

Family Resource Network Craft Packs: Toddler Treasures & Bucket Fillers

Doorstop delivery; Alternating Tuesdays, Ages 1-6 & 7-12

Pre-registration is required. Family Resource Network & the Library are coming together to offer craft packages delivered to your doorstep! Register for your craft packages at:

Summer Stories 

Facebook & Facebook Live; Fridays, Starting at 10:00 am Select sessions at 9:00 am Ages 0-6

Join us on Facebook Live as we continue storytimes with awesome stories, puppet shows, & guest speakers! Join us for special wellness storytimes on July 17 & 31 at 9:00 am with Leanne Weik from B.E.S.T.!

Visit for individual program details.



We are beginning our phase 2 relaunch

Starting July 14th we will be open to the public every Tuesday and Thursday from 8:30am-3:30pm.

WAIT … it gets even better! August 4th we are fully OPEN to the public!! As we begin our Phase 2 relaunch please note our phone line is still open Monday to Friday 8am to 4pm. The FCSS Building is scheduled, tentatively, to open for partial hours starting the week of July 13 and full opening on August 4
Please call the Front Desk at 780-6036 for program/service support.

What does our Phase 2 relaunch look like?

To help us stop the spread of COVID we recommend you bring a mask if you are immune compromised, or a senior. Please avoid visiting our office if you are experiencing any COVID-19 related symptoms
As we open our doors and continue to serve you better, we will continue to follow social distancing guidelines and be wearing a mask where situations see fit.

  • FCSS Staff continue to support our citizens with over the phone weekly WELLNESS CALLS.
  • The Guild will partially be open to the public with staff available in the office on the Tuesdays and Thursdays from 8:30am-3:30pm starting July 14th.
  • The Guild will fully open to the public with staff available in the office Monday to Friday from 8am to 4pm starting August 4th    
  • Drop ins from the public to register for HKFS, make payments (accepting DEBIT/cheque or cash), and any service/program inquiries.
  • Booking in-office appointments with extra COVID precautions in place 
  • FCSS programs being modified with extra COVID precautions in place (small group programs in person/programs being done through ZOOM).
  • As we work through the Phase 2 relaunch, stay tuned for more important program updates the month of July and August.

Please call the Front Desk at 780-6036 for more information on FCSS program/service support

Raising a family is hard work – but don’t worry, we’ve got you covered with support on:

  • Being a first-time mom
  • Reducing your child’s stress levels
  • Building a support network
  • Private, 1-1 support
  • Raising healthy teens
  • Working through the different life stages of potty training, tantrums, social media, bullying, and self esteem.

We’re also excited to announce a partnership with the Hinton Municipal Library for our Toddler Treasures and Bucket Fillers Craft Delivery Program – check our Facebook page for registration information!
Give our Caregiver Education Coordinator a call at 780-223-CARE!

An agency collaboration opportunity…
The post-COVID "new normal" may present challenges, as well as opportunities, in the way we support people affected by family violence.
Family Violence Community Toolkit 
The goal of the toolkit is to help our community maximize community resources, recognize the signs, respond safely, and refer appropriately.
Interested in being a part of the Family Violence Community Toolkit? Please email the Regional Elder Abuse Prevention Coordinator at for details.

Hinton Kids for Success 
Our summer adventure has officially started, but there’s still room for a few more to join in on the fun!
We’ve got an action-packed summer ahead of us filled with scavenger hunting, craft making, games, and exploring!
Hinton Kids for Success relaunched full-day care for children ages 5-12 on July 6 but you’re not too late – call 780-865-6036 to register your kids!

We know all of our teens can’t wait to get back to school in fall and we have one more thing to be excited about – the Youth Centre will be reopening on September 7!
Our Youth Centre team can’t wait to be back playing pool, volunteering together, and catching up with everyone!

FREEDOM EXPRESS SERVICE will be in our Phase 3 relaunch!!

Stay tuned for service updates expected to come late Summer/early Fall. For the time being…

The Freedom Express remains temporarily out of service for the next little while as we continue to prepare proper safe work practices and guidelines to relaunch the service back into the community safely. There were several factors the Town of Hinton considered before the Freedom Express service was cancelled. The first one was the safety and well being of the passengers. With the uncertainty of COVID, we chose not to put the passengers (many of who are already at high risk and vulnerable) into a higher risk / increased exposure environment. The second factor was that there are other transportation services available in the community: Neighborlink, and our Public Transit System.  We also considered the demand for service; it has been extremely low as all community and agency programming has been cancelled, and destinations/outings have been significantly reduced. Thank you for your patience during this time. 


Seeing a red sign that says FULL?

The sign means the Transit bus is at maximum capacity. To help prevent the spread of COVID we continue to designate every second seat to keep the 2m distance between passengers and the driver so you may see that FULL sign being posted on the Transit buses’ dash. We are highly encouraging passengers to wear masks to help us help us reduce the spread of COVID too.

 Thank you for your patience and flexibility as we continue these safe work practices on the transit system.

The Friendly Visitor Program

"One person caring about another represents life’s greatest value"
- Jim Rohn

The friendly visitor programs offers an opportunity for neighbors to interact with community members outside of their family and help reduce social isolation. The volunteers will be matched with individuals who share similar interests and time commitments with the anticipation of a bond being created. Volunteers will be supported throughout the process by the Volunteer Centre Coordinator. For more information about this program, including COVID safety measures, contact

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